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Help & Support

Use VoltMate with fewer dead ends.

Setup checks, troubleshooting paths, and the right support details for using VoltMate in Denmark.

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01

First-time setup

  1. Install VoltMate on iPhone and create an account.
  2. Connect through Tesla authorization; do not enter Tesla passwords into VoltMate.
  3. Complete Tesla virtual key pairing if the app asks for it.
  4. Confirm Denmark, DKK, kilometres, and home charging-rate context.
  5. Open Dashboard, Charging, Trips, Sentry, AI, and More to finish feature-specific setup prompts as needed.
02

What to include when contacting support

  • Your VoltMate account email and app region.
  • The tab or feature affected: Dashboard, Trips, Charging, Sentry, AI, More, or Fleet.
  • Approximate date and time of the issue, using your local time zone.
  • Whether the affected vehicle is used personally, for business records, or as part of a fleet.
  • A short description of what you expected and what actually happened.

Do not send Tesla passwords, private keys, access tokens, full raw trip traces, or unnecessary personal documents.

Troubleshooting

Start with the most likely cause.

Tesla connection or sync issue

Reopen VoltMate, check Tesla authorization, and confirm the vehicle is online. If virtual key pairing is incomplete, finish pairing before relying on command or automation features.

Missing trip or charging record

Check that the drive or charge has finished, the vehicle has synced recently, and you are viewing the correct month or vehicle. If it still does not appear, contact support with the approximate start time, end time, and affected vehicle nickname.

Wrong trip tag or charging rate

Review the relevant trip or charging session in the app and update the tag or rate where editing is available. Keep notes for anything you need your accountant or adviser to review.

Billing or plan mismatch

Apple handles consumer subscription checkout. For Business or Fleet access, contact support with the VoltMate account email, vehicle count, and the plan path you expected to see.

AI, Sentry, or Fleet questions

AI is consent-led, Sentry depends on vehicle/account capabilities, and Fleet access is role-based. Include which feature area you opened and what happened after tapping the relevant control.

Billing

Subscriptions and trials

Consumer subscriptions are handled by Apple in-app purchase. Apple shows final storefront pricing, trial availability, renewal timing, and cancellation controls before purchase. Business and Fleet access is scoped through support/sales before purchase.

View plans
Privacy

Export, deletion, and AI consent

Core app records for Danish users are positioned around the UK/EU Supabase project. AI features are consent-led, and privacy/account requests should go through support so they can be handled deliberately.

Read privacy policy
Fleet

Fleet and driver support

Fleet access depends on vehicle, driver, admin, and reporting scope. Fleet is handled as a direct conversation rather than a fixed App Store tier.

Open Fleet page
Contact

Email support when the app guidance is not enough.

Use support@voltmate.app for app support. Fleet enquiries should use the Fleet page so vehicle count, drivers, reporting scope, onboarding, and support needs can be captured correctly. Product ideas and improvement suggestions can go through the Ideas & Improvements page.

Email support Share an idea Fleet dashboard