Terms of Service

Last updated: 22 April 2026

Plain English summary: VoltMate is a Tesla companion app for Australian owners. Use it lawfully, don't abuse it, and understand that vehicle data accuracy depends on Tesla's API. Subscriptions are billed through the App Store — contact Apple for refunds.

1. About VoltMate

VoltMate is operated by VoltMate EV (ABN 58 675 419 563), a sole trader business registered in New South Wales, Australia. In these Terms, "VoltMate", "we", "us", and "our" refer to VoltMate EV.

VoltMate is a mobile application for iOS that helps Australian Tesla owners track trips, monitor charging costs, analyse Sentry events, and access AI-powered vehicle insights.

Contact: support@voltmate.app

2. Acceptance of terms

By downloading, installing, or using VoltMate, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use the app.

You must be at least 18 years old and a resident of Australia to use VoltMate.

3. Your account

You are responsible for maintaining the security of your account credentials. You must notify us immediately at support@voltmate.app if you suspect unauthorised access to your account.

You may only connect Tesla vehicles that you own or have explicit authorisation to monitor. Connecting a vehicle you do not have authorisation for is a breach of these Terms and may constitute a violation of applicable laws.

4. Subscriptions and billing

VoltMate offers free and paid subscription tiers (Pro, Business, Fleet). Paid subscriptions are processed exclusively through the Apple App Store. By subscribing you also agree to Apple's Media Services Terms and Conditions .

Subscriptions auto-renew unless cancelled at least 24 hours before the end of the current period
Your Apple ID account is charged upon confirmation of purchase
You can manage or cancel your subscription in your iPhone Settings → Apple ID → Subscriptions
Refund requests must be directed to Apple — VoltMate does not process subscription refunds

We reserve the right to change subscription pricing. Price changes will be communicated via the app or email with reasonable notice before taking effect.

5. Acceptable use

You agree not to:

Use VoltMate for any unlawful purpose or in violation of any applicable laws
Attempt to reverse engineer, decompile, or extract source code from the app
Use VoltMate to monitor a vehicle without the owner's consent
Interfere with or disrupt VoltMate's servers, infrastructure, or other users' access
Attempt to bypass subscription restrictions or access paid features without a valid subscription
Use automated scripts or bots to interact with the app or our backend services
Resell, sublicense, or commercially exploit VoltMate or its data

6. Tesla data and third-party services

VoltMate accesses your Tesla vehicle data through Tesla's official Fleet API with your explicit authorisation. We are not affiliated with, endorsed by, or sponsored by Tesla, Inc.

The accuracy, availability, and completeness of vehicle data depends entirely on Tesla's API. VoltMate is not responsible for data gaps, inaccuracies, or interruptions caused by Tesla's systems, vehicle connectivity, or changes to Tesla's API.

VoltMate also integrates with third-party AI services (Anthropic, OpenAI). Use of these services is subject to their respective terms of service.

7. ATO logbook and tax information

VoltMate's trip logging and logbook features are designed to assist with ATO logbook requirements under Australian tax law. However, VoltMate does not provide tax advice.

You are solely responsible for verifying the accuracy of trip records and ensuring your logbook meets ATO requirements. We strongly recommend consulting a registered tax agent or accountant for advice specific to your circumstances. VoltMate accepts no liability for tax assessments, penalties, or disputes arising from use of the logbook feature.

8. Disclaimer of warranties

VoltMate is provided "as is" and "as available" without warranties of any kind, express or implied. To the maximum extent permitted by Australian law, we disclaim all warranties including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the app will be uninterrupted, error-free, or free of viruses. Vehicle data displayed in VoltMate reflects data received from Tesla's API and may not always reflect real-time vehicle state.

9. Limitation of liability

To the maximum extent permitted by law, VoltMate EV's total liability to you for any claim arising from these Terms or your use of the app is limited to the amount you paid for your VoltMate subscription in the 12 months preceding the claim.

VoltMate EV is not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, revenue, or profit, even if we have been advised of the possibility of such damages.

10. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), including any consumer guarantee that cannot be excluded by law.

If you are a consumer under Australian Consumer Law and VoltMate fails to meet a consumer guarantee, you may be entitled to a remedy. Contact us at support@voltmate.app to discuss your situation.

11. Intellectual property

All content, design, code, and branding within VoltMate — including the VoltMate name, logo, and app interface — is owned by VoltMate EV and protected by Australian and international intellectual property laws. You may not use our branding or content without written permission.

Your vehicle data and trip records remain yours. We do not claim ownership over data you generate through use of the app.

12. Termination

You may stop using VoltMate and delete your account at any time from the app's More tab → Delete my account.

We reserve the right to suspend or terminate your account if you breach these Terms, engage in fraudulent activity, or misuse the service. In serious cases, termination may occur without prior notice.

13. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified via the app or by email. The "Last updated" date at the top reflects the most recent revision. Continued use of VoltMate after changes constitutes acceptance of the updated Terms.

14. Governing law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales, unless you are a consumer entitled to bring proceedings in your local jurisdiction under Australian Consumer Law.

15. Contact us

For any questions about these Terms:
VoltMate EV
ABN 58 675 419 563
NSW, Australia
support@voltmate.app